CEBU CITY—PLDT and Smart to further extend additional relief to affected customers in the form of service rebates, it said in a media statement Tuesday.
To support typhoon victims in getting back on their feet, PLDT has rolled out additional rebates for qualified customers in badly hit areas. Those who are eligible for the program will be notified by the company.
Smart has, likewise, implemented service rebates to severely impacted Smart and Sun postpaid customers. This will be automatically reflected on their statement of account in February.
“We understand the tremendous amount of effort needed for recovery, especially in areas that bore the brunt of the typhoon. PLDT and Smart empathize with our customers and we are actively looking for solutions to help them rebuild their lives,” according to Cathy Yap-Yang, PLDT/Smart First Veep and Group Head for Corporate Communications.
Yang added that PLDT and Smart assure customers in worst-hit communities that repairs are in full swing to fully restore services that were affected by the storm.
“We understand the challenges of recovering from the onslaught of Odette,” Yang said.
In December, PLDT also implemented service rebates to customers in Odette-hit provinces after the destructive typhoon knocked down utility lines and communication facilities. It also deferred disconnections due to non-payment for eligible customers.
Smart, on the other hand, extended calamity load assistance to customers most severely impacted in the Visayas and Mindanao. It continues to provide free calls and charging stations to keep communities connected while restoration works are in full swing.