In light of the official announcement by Samsung to voluntarily replace the Galaxy Note 7 of its customers, Globe is closely coordinating with Samsung for specific guidance on the detailed replacement process.
We will facilitate the replacement of your device with a new Note 7 as soon as Samsung is able to provide the replacement units. If you do not wish to wait, you may opt to replace your Note 7 with another preferred device based on availability.
We understand the importance of staying connected, and we apologize for any inconvenience this may cause. Rest assured, we commit to ensuring a seamless transition for you. Our dedicated customer support team is available to address any concerns or queries you may have regarding this replacement process.
We will get in touch with you directly via SMS or our official social channels within the next 3 days to know your preference for device replacement. Be assured that we will make this process as easy and convenient for you as possible.
Your safety is important to us. For our customers who continue to use the Galaxy Note 7 please take the necessary precautions. Use only the original battery charger that came with the unit.